Refunds/Cancellations/Withdrawals

Refunds/Cancellations/Withdrawals


Please take the time to familiarize yourself with our refund policies.

Apply for a Refund Here


Refunds

• The competitive/selection fee is non-refundable

• Refunds will be reviewed where a player trying out for a competitive team is not selected for a specific team and player decides to leave OSU immediately after tryouts

• Refunds will be reviewed where a player trying out for a competitive team is not selected and OSU is unable to provide a suitable alternative within the recreational program

• Refunds WILL NOT be processed for Force Academy and Competitive players withdrawing after they have been offered and have accepted a team assignment, NO EXCEPTIONS

• Force Academy players on a year round program are responsible for full payment of Team Fees and Club Fees. Outstanding registration fees are due upon withdrawal from the program. NO REFUNDS will be issued if a player leaves after he/she has accepted a spot on a Force Academy or Competitive team.


Club Registration and Collections

A player will NOT be registered until their fees have been paid and therefore not eligible to play or train

For players on a recurring payment model, should they discontinue or fail to complete payments, they will be contacted by a club official. Failure to communicate with the club to find a solution and ensure that all fees are paid in a timely manner will result in their removal from program access


Club Registrations

  • only once a player registers with OSU will they be registered as an official player with our governing body. If this has occured after the start of the season, it may affect their ability to be registered and play, depending on the league rules (this situation is most applicable to competitive, academy and adult competitive soccer)
  • OSU typically offers an early-bird summer registration program which begins in late January, or early February each year. 
  • OSU offers a third child discount within recreational and/or developmental soccer programs. Those who qualify should contact our Registrar 
  • OSU does at time have waitlists for our programs, and it is most common to occur in U6-U14 recreational programming. Participants should register early (January-March) to avoid this potentially occurring 
  • OSU can at times exchange programs for a credit, if they deem it to have no impact on the team they are on and have good merit, such as a long-term injury, or changing programs that are a better fit for the participant. If this scenario occurs, you should contact our Registrar or Programs Manager

 


Player Releases/Transfers 

Force Academy or competitive players will not be released or transferred until ALL outstanding club fees & team fees have been paid in full.

A player will NOT be registered for their respective league if outstanding fines or fees have not been paid.

All returned cheques are subject to a $40 NSF admin fee.


Fines - Players, Coaches, Teams

Fines incurred by a player, coach or team must be paid to OSU within 10 days of the fine being issued. OSU will not be responsible for payment of fines, recieved by players, coaches and teams. 


Recreational Players (Youth and Adult)

Payment of Registration Fees

• Registration is not complete without payment.

• Every player is responsible for their own registration and payment of fees

• Ottawa South United S.A. shall NOT be responsible for any monies paid to a team, team coach, or team official and shall not entertain requests for any such refunds.


Refunds

A) All recreational soccer program and camp refunds are:

• Subject to a $30.00 administration fee

• The competitive tryout fee is non-refundable

• Must be made in writing, by email, or online to refunds@osu.ca by June 30th, and clearly indicate the reason for withdrawal. No refunds will be issued after June 30th refund request deadline.

• Do not ask a coach or other volunteer to pass on verbal requests, as they WILL NOT be accepted

• Refund requests made over the phone or through voice mail WILL NOT be accepted

• Refunds will only be issued once uniforms and equipment are returned to the club

• Refund cheques will be issued on the 15th of each month, beginning on June 15th


B) Full refunds for recreational programs and camps (less the $30 administration fee):

• Will be processed for requests prior to May 15th

• Where a player trying out for a competitive team is not selected and OSU is unable to provide a suitable alternative within the recreational program


C) Partial refunds for recreational programs and camps (50% of paid club fees, less the $30 administration fee):

• Will be processed for requests between May 15th and June 30 th

• Where a player suffers a season ending injury, attested to by the attending physician prior to July 1st.Recreational / Developmental players only.

• Apply to recreational players only, under the conditions of item B), above


D) Refunds WILL NOT be processed under the following conditions:

• Written requests received after June 30th for recreational and developmental players

• Where a player suffers a season ending injury, attested to by the attending physician after July 1st. Recreational / Developmental players only.

• Competitive players withdrawing after they have been offered and accepted a team assignment, NO EXCEPTIONS

• Where a player wishes to transfer to another club after OSU has registered them with the governing soccer organizations, NO EXCEPTIONS

• Where a player has been disciplined by one of the governing soccer organizations, the club or has outstanding debts to the club

  • Refund request for games cancelled due to weather.

E) All other refund requests will be assessed on merit


Outstanding Fines

A player will NOT be registered for their respective league if outstanding fines or fees have not been paid.

All returned cheques are subject to a $40 NSF admin fee

 

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